Growing from a single car dealership in Philadelphia into one of the largest family-owned automotive group of dealerships in the United States, we have never wavered from our commitment to outstanding service, value and the highest standards of integrity. We continue to go the extra mile for our community, customers and friends.
The Faulkner Organization employs over 1,000 people. We strive to be good citizens and neighbors, contributing generously to our communities through several charities and foundations.
At Faulkner, our most important goal is customer satisfaction. That’s why our employees treat every customer with the utmost courtesy and respect, following our Ten Principles.
The Faulkner Organization employs over 1,000 people. We strive to be good citizens and neighbors, contributing generously to our communities through several charities and foundations.
At Faulkner, our most important goal is customer satisfaction. That’s why our employees treat every customer with the utmost courtesy and respect, following our Ten Principles.
TEN PRINCIPLES
- Customers are the most important people in our business, whether in person, by telephone, or via Internet.
- Customers are not dependent on us; we are dependent on them.
- Customers are not an interruption of our work; they are the purpose for it.
- Customers favor us with their patronage; we are not doing them a favor by serving them.
- Customer are an essential part of our business; they are not outsiders.
- Customers are not cold statistics; they are human beings with feeling and emotions like our own.
- Customers are not just someone to argue or match wits with.
- Customers bring us their wants; it is our job to fulfill those wants.
- Customers are deserving of the most courteous and attentive treatment we can give them.
- Customer are the lifeblood of our business.
